Orders are typically processed within 1–2 business days. Once shipped, delivery usually takes 5–8 business days.

Estimated total delivery time: 6–10 business days.

We want you to be satisfied with your purchase. If you’re not completely satisfied, you may be eligible for a return or exchange within 30 days of delivery.

Items must be unused, unworn, and in their original condition and packaging. Please contact us at contact@luxanero.com before sending anything back so we can provide return instructions.

Some items may not be eligible for return or exchange due to hygiene or other restrictions. Return shipping costs may apply.

Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number. You can use the tracking number to check your order’s status and estimated delivery date.

Need help? Our customer support team is here for you. Simply email us at contact@luxanero.com with your question or order details, and we’ll get back to you as soon as possible.

Please contact us at contact@luxanero.com as soon as possible with your order number and the correct shipping address.

If your order has not been shipped yet, we’ll do our best to update the address. Once the order has been shipped, we may not be able to make changes.

Yes! We offer international shipping to customers around the world. Shipping availability and delivery times may vary depending on your location.

Not always. If you order multiple items, they may be shipped separately depending on product availability and the location of our fulfillment centers. If your items are shipped separately, you’ll receive tracking information for each package.