Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–2 business days. Once shipped, delivery usually takes 5–8 business days.
Estimated total delivery time: 6–10 business days.
Creating an account is quick and easy. Click “Create Account” or “Sign Up” at the top of our website, enter your information, and follow the instructions to complete your registration.
Once your order has shipped, you’ll receive a shipping confirmation email with your tracking number. You can use the tracking number to check your order’s status and estimated delivery date.
No. We do not store your credit card information on our website. Payments are securely processed through our trusted payment provider, using industry-standard security measures to help protect your personal and payment information.
No. We do not charge sales tax on your order. The price you see at checkout is the final price.
Yes! We offer international shipping to customers around the world. Shipping availability and delivery times may vary depending on your location
Not always. If you order multiple items, they may be shipped separately depending on product availability and the location of our fulfillment centers. If your items are shipped separately, you’ll receive tracking information for each package.
If you need to swap an item
Returns and Exchanges
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may be eligible to return it within 30 days of delivery.
Items must be unused, unworn, and in their original condition and packaging. Please contact our customer service team before sending any item back to receive return instructions.
Some products may be excluded from returns for hygiene or other reasons. Return shipping costs may apply.
If you receive an item that is different from what you ordered, please contact our customer service team within 7 days of delivery. Include your order number and a clear photo of the item you received.
We’ll review your request and help resolve the issue as quickly as possible.
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Please do not mail your return until it has been authorized by our customer service team.
To receive the correct return address and instructions, please contact us at contact@luxanero.com with your order number and reason for the return.
Our customer support team is here to help! For any questions or assistance with your order, please contact us at contact@luxanero.com. We’ll get back to you as soon as possible.
Please contact us at contact@luxanero.com as soon as possible with your order number and the correct shipping address.
If your order has not yet been shipped, we’ll do our best to update the address. Once an order has been shipped, we may not be able to change the shipping address.
We process orders quickly, so please contact us at contact@luxanero.com as soon as possible if you need to change or cancel your order.
We’ll do our best to accommodate your request, but changes or cancellations cannot be guaranteed once the order has been processed or shipped.
At this time, we do not offer pre-orders for sold-out items. We recommend checking back regularly for restocks.