Last updated: September 2, 2025
Luxanero (“we,” “us,” or “our”) operates the website luxanero.com (the “Site”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site or make a purchase.
1. Information We Collect
When you visit or shop on our Site, we may collect the following types of information:
Information you provide to us:
- Name
- Shipping and billing address
- Email address
- Phone number
- Payment information (processed securely by our payment provider; we do not store full card details)
Information collected automatically:
- Device and browser information
- IP address
- Pages visited, time spent on Site, and browsing behavior
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and customer support
- Communicate with you about your order (confirmations, shipping updates, customer service)
- Improve our Site, products, and customer experience
- Detect and prevent fraud
- Run and measure the performance of our advertising, including through Meta (Facebook/Instagram) Pixel and Conversions API, which help us understand how visitors interact with our Site and measure the results of our ads
3. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies, including the Meta Pixel, to:
- Remember items in your cart
- Understand how visitors use our Site
- Show you relevant ads on Facebook and Instagram
- Measure the effectiveness of our advertising campaigns
You can control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Site, such as your shopping cart.
4. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Shipping and fulfillment partners to deliver your order
- Payment processors to securely process your payment
- Meta Platforms, Inc. (Facebook/Instagram), for advertising and analytics purposes, in accordance with Meta’s own privacy policy
- Service providers who help us operate our Site (e.g., website hosting, email services)
- Legal authorities, if required by law
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements.
6. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your information
- Object to or restrict certain processing of your information
- Withdraw consent where processing is based on consent
To exercise any of these rights, contact us at support@luxanero.com.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
8. Children’s Privacy
Our Site is not directed to children under the age of 13 (or 16, where applicable), and we do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Luxanero Email: support@luxanero.com