Last updated: September 6, 2026
Welcome to Luxanero (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website luxanero.com (the “Site”) and any purchases made through it. By accessing or using our Site, you agree to be bound by these Terms.
1. General
Luxanero reserves the right to update or modify these Terms at any time without prior notice. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
2. Eligibility
By using this Site, you confirm that you are at least 18 years old, or are using the Site under the supervision of a parent or legal guardian.
3. Products and Pricing
- We make every effort to display our products and their prices accurately. However, errors may occur, and we reserve the right to correct any pricing or product information errors, even after an order has been submitted.
- All prices are listed in the currency shown at checkout and are subject to change without notice.
- We reserve the right to limit quantities, refuse, or cancel any order at our discretion.
4. Orders and Payment
- By placing an order, you confirm that all information provided is accurate and complete.
- Payment must be received in full before an order is processed and shipped.
- We use secure third-party payment processors to handle transactions. We do not store your full payment card details.
5. Shipping and Delivery
- Orders are fulfilled through our shipping and fulfillment partners.
- Estimated delivery times are provided on our Site and at checkout but are not guaranteed. Delivery times may vary due to customs, carrier delays, or other factors outside our control.
- Luxanero is not responsible for delays caused by shipping carriers, customs processing, or other circumstances beyond our reasonable control.
- Risk of loss and title for products pass to you upon delivery to the shipping carrier.
6. Returns and Refunds
- If you are not satisfied with your order, please contact us at support@luxanero.com within 30 days of receiving your order to request a return or refund.
- Products must be returned in their original, unused condition unless the item is defective or damaged.
- Return shipping costs are the responsibility of the customer, except where the item received is defective, damaged, or incorrect, in which case Luxanero will cover the return shipping cost.
- Refunds, once approved, will be issued to the original payment method within a reasonable timeframe after the returned item is received and inspected.
- Custom, final sale, or clearance items may not be eligible for return, as noted on the product page.
7. Intellectual Property
All content on this Site, including text, graphics, logos, images, and design, is the property of Luxanero or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this Site without our prior written consent.
8. User Conduct
When using our Site, you agree not to:
- Use the Site for any unlawful purpose
- Attempt to gain unauthorized access to our systems or data
- Post or transmit any harmful, offensive, or fraudulent content
- Interfere with the proper functioning of the Site
9. Limitation of Liability
To the fullest extent permitted by law, Luxanero shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased through it. Our total liability for any claim shall not exceed the amount paid for the product(s) giving rise to the claim.
10. Disclaimer of Warranties
Products and services are provided “as is” without warranties of any kind, either express or implied, except as required by applicable consumer protection law.
11. Third-Party Links and Services
Our Site may contain links to third-party websites or use third-party services (such as payment processors, shipping partners, and advertising platforms like Meta). We are not responsible for the content, privacy practices, or terms of these third parties.
12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Province of New Brunswick, Canada, without regard to conflict of law principles.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Luxanero Email: support@luxanero.com